ShorelineSupport:  203.500.1554/Fax: 203.787.0643/Email: info (at) shorelinesupport (dot) com/223 Greene St New Haven, CT 06511

Home Services Rates Contact Terms of Service About	Terms, Conditions and Pricing – ShorelineSupport Service STANDARD TERMS AND CONDITIONS   These terms and conditions shall apply to all worked performed for any customer ("Customer") using ShorelineSupport Technical Services (ShorelineSupport) for any products and/or hardware and/or software support and consulting services from ShorelineSupport. THEREFORE IT IS AGREED:  1. Supply and Pricing of Services ShorelineSupport will supply support services to Customer on a time and materials basis. The standard hourly rate for Commercial services is $106.00 (on-site) or $85 (drop-off) for any hour or part thereof; additional service is billed in 30 minutes increments or part thereof at $53.00(onsite) or $42.50(drop off) per 30-minute increment. The standard hourly rate for Residential services is $96.00 (on-site) or $79 (drop-off) for any hour or part thereof; additional service is billed in 30 minutes increments or part thereof at $30.00(onsite) or $25.00(drop off) per 30-minute increment. Rates are subject to change, however customer will be notified in advance of any rate changes.  2. Warranty and Limitation of Liability.     2.1 ShorelineSupport warrants that any services provided under these terms and conditions shall be performed in a professional and workmanlike manner. The warranty relating to any products purchased or licensed hereunder shall be as set out in any software license agreement supplied with the product.     2.2 SHORELINESUPPORT MAKES NO EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO ANY PROGRAM OR GOODS OR SERVICES TO BE SUPPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SHORELINESUPPORT DOES NOT WARRANT THAT ANY PROGRAM WILL BE ERROR-FREE, OR THAT ANY DEFECTS THAT MAY EXIST IN ANY PROGRAM WILL BE CORRECTED. LICENSEE ACKNOWLEDGES THAT SHORELINESUPPORT HAS MADE NO REPRESENTATIONS REGARDING WARRANTY OR PERFORMANCE OR CAPABILITY.     2.3 IN NO EVENT SHALL SHORELINESUPPORT BE LIABLE FOR ANY LOSS OF PROFITS, BUSINESS, USE, DATA OR INFORMATION OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM LOSS OF USE, LOSS OF ANTICIPATED SAVINGS OR LOST DATA EVEN IF SHORELINESUPPORT HAS BEEN ADVISED, KNEW, OR SHOULD HAVE KNOWN OF THE POSSIBILITY THEREOF, OR FOR ANY CLAIM BY ANY THIRD PARTY.     2.4 Customer is solely and 100% responsible for creating data backups and restoration.     2.5 Customer agrees that ShorelineSupport liability under these terms and conditions in contract or tort or howsoever arising shall not exceed the total amount of fees paid by Customer to ShorelineSupport.